Complaints

A ‘concern’ may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’. A complaint may be generally defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.

We, at Hunters Hall Primary, adhere to the DfE's "Best Practice Advice for School Complaints Procedures 2016."

If you have a complaint about the school, you are asked first to speak to your child’s class teacher. If the problem is not resolved you should then make an appointment to see one of our Deputy Headteachers or the Headteacher. Hopefully they will be able to deal with the matter to our mutual satisfaction.

If however, you are not satisfied, and wish to make an official complaint, you will need to send your complaint in writing to:

 

The Chair of Governors

 

c/o Hunters Hall Primary School,

Alibon Road

Dagenham

Essex  RM10 8DE

Please click below to access our Complaints Policy.

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